Genesys x Salesforce

The Enterprise Contact Center Built Into Your CRM

Customer Service

online

Event Genesys x Salesforce_cmm360.ch

Seamless integration. Powerful results. Experience it live.

By combining Genesys Cloud with Salesforce, enterprises create a high-performance contact center – right where customer information already lives: in the CRM.

What to expect – In just 40 minutes, our experts will show you how to:

  • Manage omnichannel customer interactions directly within Salesforce
  • Align service, sales & support more efficiently
  • Automate and personalize processes – with AI and real-time data
  • Empower agents, delight customers, and boost KPIs

Whether it’s First Contact Resolution or Smart Routing – discover how Genesys x Salesforce elevate customer experience to the next level.

Referentinnen und Referenten

Jerome Designe Senior Account-Executive Genesys Westschweiz

Jérôme Designe

CX-Enthusiast und Senior Account Executive, Genesys

Elif Kaya, Genesys

Elif Kaya

Solutions Consultant, Genesys


Veranstalter


Teilnehmerinfos

Datum & Zeit

  • 22.04.2025

  • 11:00 – 12:00 Uhr

Lokation

online

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