Editor's Pick
Management, Leadership, Editor, Kundenservice / Customer Service
Warum es eine Service-Vision braucht
Petra Rüegg - 4. Januar 2021
Management, Editor, Customer Experience (CX) & CX Management, Kundenservice / Customer Service
Unternehmen denken in Prozessen – ...
Christoph Spengler - 22. Dezember 2020
Insights & People
Management, Touchpoint Management, Banking, Marketing, Kundenmanagement
Studie: Touchpoints Banking
Prof. Dr. Nils Hafner - 16. Dezember 2020
Chatbot, Touchpoint Management, Conversational AI, aiaibot, Kundendialog
aiaibot lanciert Chatbot Enterprise ...
cmm360 - 22. September 2020
Management, Digitalisierung, Touchpoint Management, Marketing
Untouchpoints – Kontaktlos berühren
Claudia Gabler - 24. August 2020
Management, Touchpoint Management, Customer Journey, Marketing
Komplexität in der Customer Journey ...
cmm360 - 19. Mai 2020
Management, Touchpoint Management, Marketing, Accelerom
Touchpoints und ihre Bedeutung in der ...
cmm360 - 28. April 2020
Management, Digitalisierung, Touchpoint Management, eCommerce, Big Data, Retail
Was bringen Echtzeitdaten am POS?
cmm360 - 18. März 2020
Management, Digitalisierung, Touchpoint Management
Wie ein crossfunktionales ...
cmm360 - 23. September 2019
Management, Customer Experience (CX) & CX Management, Touchpoint Management, Customer Journey, Kundenbeziehungsmanagement / Customer Relations
Kundenfokus: emotionale Bindung
Meike Tarabori - 22. Juni 2019
Technologie, BSI, Customer Experience (CX) & CX Management, Digitalisierung, Touchpoint Management, Kundenfokus / Customer Centricity, Marketing Automation, Customer Journey
BSI packt Digitalisierung in ein Tool
Claudia Gabler - 7. September 2018
Leadership, Customer Experience (CX) & CX Management, Touchpoint Management, Kundenservice / Customer Service, Beschwerdemanagement
Stolpersteine im Beschwerdemanagement
Claudia Gabler - 11. Juni 2018
Newsletter
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