Skip to content
  • Articles
  • Podcasts
  • Events
  • Market place
  • EN
    • DE
    • FR
    • EN

Articles

Close

AI

Customer

Data

Digitalisation

Distribution

eCommerce

Enterprise

Events

Marketing

Politics and goverment

Psychology

Social Media

Society

Technology

KI im Schweizer Kundenservice: KMU fallen zurück

13 October 2026

AI in Customer Service in Switzerland: SMEs Are Lagging Behind

Kultureller Wandel in der Fertigung: Menschen statt Maschinen treiben Erfolg

12 October 2026

Cultural Change in Manufacturing: People, Not Machines

CX Shift: KI verändert Customer Experience im Schweizer Public Sector

12 October 2026

CX Shift: AI Transforms the Customer Experience in the Swiss Public Sector

Philipp Heltewig, Chief AI Officer bei NiCE und General Manager von NiCE Cognigy (Copyright: NiCE Cognigy)

02 October 2026

Automatically Saved Draft

Swiss Customer Service Summit 2026

25 September 2026

Oh my bot!

Swiss Customer Service Summit 2026

25 September 2026

Les bots sont là, oh là là !

SUNRISE lanciert leistungsstarke Schweizer KI-Lösung für KMU

25 September 2026

SUNRISE Launches High-Performance Swiss AI Solution for SMEs

Fünf Erkenntnisse von Dreamforce 2026

22 September 2026

Five Takeaways from Dreamforce 2026

Stephan Fehlmann, VP DACH bei Spitch

22 September 2026

The AI Trap: Automated Chaos Doesn’t Deliver a Return on Investment

Service Now als Platinpartner am Swiss Customer Service Summit 2026

21 September 2026

ServiceNow am Swiss Customer Service Summit 2026

Mehr als die Hälfte der Gen Z vertraut KI-Influencern

18 September 2026

More than half of Gen Z trusts AI influencers

Shashi Upadhyay, President of Product, Engineering and AI, Zendesk

17 September 2026

Zendesk Introduces Industry-Specific AI Agents

Denis Machuel, CEO Adecco Gropup

16 September 2026

Adecco Launches Agentforce Coworker in 40 Countries

Datenleck - oft nur der erste Schritt eines Angriffs

15 September 2026

Data breaches: Often, this is just the first step in an attack

Mike Szilagyi, Senior Vice President und Head of Product bei Genesys

15 September 2026

Agentic Virtual Agent: New Features for a Better Customer Experience

Manchester City extends partnership with Qualtrics

15 September 2026

Manchester City Extends Its Partnership with Qualtrics

Feedback in Verträge integrieren: CX wird zum Governance-Thema

15 September 2026

CX in B2B – Incorporating Feedback into Contracts

Jeder 5. Website-Besuch ungültig: Bot-Traffic erkennen

14 September 2026

One in five website visits is invalid: Detecting bot traffic

Posts pagination

1 2

  • Dossiers
  • Topics and industries
  • Editor’s Pick
  • Newsflash
  • About Us
  • Authors
  • Media Information
  • Newsletter

Flagship Events

  • Swiss Customer Relations Forum
  • Swiss Customer Service Summit
  • Swiss Customer Relations Award
    • Deutschschweiz
    • Romandie

Communities

  • cmm360 Connect Business Club
  • Swiss CRM Business Club
  • Swiss CRM Experten Forum

Contact

cmm360 AG
Swiss CRM Institute
Industriestrasse 1
CH–6034 Inwil/Luzern

redaktion@cmm360.ch
T: +41 44 419 22 01



Copyright ©2026 Swiss CRM Institute AG. All rights reserved.

  • Legal Notice
  • Terms and Conditions
  • Privacy Policy