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Philipp Heltewig, Chief AI Officer bei NiCE und General Manager von NiCE Cognigy (Copyright: NiCE Cognigy)

02 October 2026

Automatically Saved Draft

Swiss Customer Service Summit 2026

25 September 2026

Oh my bot!

Swiss Customer Service Summit 2026

25 September 2026

Les bots sont là, oh là là !

SUNRISE lanciert leistungsstarke Schweizer KI-Lösung für KMU

25 September 2026

SUNRISE Launches High-Performance Swiss AI Solution for SMEs

Fünf Erkenntnisse von Dreamforce 2026

22 September 2026

Five Takeaways from Dreamforce 2026

Stephan Fehlmann, VP DACH bei Spitch

22 September 2026

The AI Trap: Automated Chaos Doesn’t Deliver a Return on Investment

Service Now als Platinpartner am Swiss Customer Service Summit 2026

21 September 2026

ServiceNow am Swiss Customer Service Summit 2026

Mehr als die Hälfte der Gen Z vertraut KI-Influencern

18 September 2026

More than half of Gen Z trusts AI influencers

Shashi Upadhyay, President of Product, Engineering and AI, Zendesk

17 September 2026

Zendesk Introduces Industry-Specific AI Agents

Denis Machuel, CEO Adecco Gropup

16 September 2026

Adecco Launches Agentforce Coworker in 40 Countries

Datenleck - oft nur der erste Schritt eines Angriffs

15 September 2026

Data breaches: Often, this is just the first step in an attack

Mike Szilagyi, Senior Vice President und Head of Product bei Genesys

15 September 2026

Agentic Virtual Agent: New Features for a Better Customer Experience

Manchester City extends partnership with Qualtrics

15 September 2026

Manchester City Extends Its Partnership with Qualtrics

Feedback in Verträge integrieren: CX wird zum Governance-Thema

15 September 2026

CX in B2B – Incorporating Feedback into Contracts

Jeder 5. Website-Besuch ungültig: Bot-Traffic erkennen

14 September 2026

One in five website visits is invalid: Detecting bot traffic

Agentforce 360 und FIDE: Zukunft des Schachs gestalten

11 September 2026

Agentforce 360 and FIDE: Shaping the Future of Chess

newhome wird neuer Partner des SC Bern

10 September 2026

newhome Becomes SC Bern’s New Partner

HSO Connect Bildungshackathon

10 September 2026

HSO Connect: Europe’s Largest Education Hackathon Continues to Grow

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