The leading news portal for CX Stars and Service Champions
The platform for sustainable customer relationships
As a specialized, autonomous, and independent portal, cmm360 continuously reports on developments and trends in building lasting customer relationships and creating unique customer experiences. In addition to technological innovations, the focus is on clients’ strategic and organizational initiatives: from practical use cases to helpful software reviews, from interviews with inspiring figures to entertaining columns and engaging podcasts—relevant content for customer service managers, customer service champions, CEOs, marketers, CX managers, Product Owners, Business Developers, and startup founders across all industries.
The Experts’ Voice
On the one hand, cmm360 maintains a long-standing collaboration with experienced technical experts and gives them a voice. On the other hand, it works closely with scientific institutions, associations, and organizations that offer in-depth insights into their wealth of experience.
Network, Learn, and Stand Out
Flagship Events & Partner Events
. In addition to relevant information, cmm360 offers the opportunity to network, exchange ideas, gather information, and learn from one another—whether at cmm360’s own events or at the many events that we are pleased to support as a media partner. These events vary in scale, and during them, participants can share their experiences and discuss technological solutions and applications on an equal footing. An overview of the program is always available in our online event calendar .
The Customer Relations Award
The Swiss platform for projects related to customer relations and interactions in the digital age—a highlight of the cmm360 year featuring the annual Customer Relations Awards ceremony. For the past twelve years, Swiss companies have been recognized in five categories: Customer Experience, Customer Focus, Employee Focus, Innovation, and the “Newcomer” category, which is aimed at startups. You can find all information about the Award online at: www.cmm360.ch/award.
The Team
We are a small, highly agile team that’s always here to help.
- Meike Tarabori, Editor-in-Chief
- Sarah Isenschmid, Back Office & Event Manager
- Joan Thoma, Content & Event Manager
- Manuel Isenschmid, Webmaster
- Stephan Isenschmid, Director
Contact
Contact for press releases & ; event announcements: redaktion@cmm360.ch