The leading news platform for CX leaders in marketing, service, and sales
The platform for sustainable customer relationships
As an independent and unbiased industry portal, cmm360 provides ongoing coverage of developments and trends in building sustainable customer relationships and creating unique customer experiences. In addition to technological innovations, the focus is on strategic and organizational customer projects: from practical use cases and valuable software reviews to interviews with inspiring personalities, as well as entertaining columns and engaging podcasts—relevant content for customer service managers, Customer Service Champions, CEOs, marketers, CX managers, product owners, business developers, and startup founders—across all industries.
The Voice of the Experts
On the one hand, cmm360 maintains long-standing collaborations with experienced subject matter experts and gives them a voice. On the other hand, it works closely with academic institutions, associations, and organizations that provide deep insights into their wealth of experience.
Networking, Learning, & Recognition
Flagship Events & Partner Events
In addition to providing relevant information, cmm360 offers opportunities to network, exchange ideas, ask questions, and learn from one another—whether at its own cmm360 events or at the numerous events that we are privileged to support as a media partner. These include both smaller and larger events where participants can exchange experiences and discuss potential solutions and technology applications on an equal footing. An up-to-date program overview is always available in our online event calendar .
The Customer Relations Award
The Swiss platform for projects focused on customer relationships and interactions in the digital age—a highlight of the cmm360 year featuring the annual Customer Relations Awards ceremony. For the past twelve years, Swiss companies have been recognized in five categories: Customer Experience, Customer Focus, Employee Focus, Innovation, and the “Newcomer” category, which is aimed at startups. You can always find all information about the award online at: www.cmm360.ch/award.
Team
We are a small, highly agile team and are always here for you.
- Meike Tarabori, Editor-in-Chief
- Tadeja Čander, Graphic Designer
- Sarah Isenschmid, Head of Events & Administration
- Joan Thoma, Content Manager
- Manuel Isenschmid, Head of Graphic Design & Software Architect
- Stephan Isenschmid, Managing Director, Marketing & Sales
Contact
Contact for press releases & event announcements: redaktion@cmm360.ch