The Award for Innovative Customer Dialog
Together with cmm360.ch, Management Circle AG is once again awarding the European Customer Champion – EUROCC for short – at the CCW Congress in Berlin in 2025.
The EUROCC honors managers from service and sales for a successful project to improve customer dialogue. The award is aimed at companies that operate their own internal call center as well as companies that implement their customer service and sales without a classic call center.
An expert jury will select the best from all the applications for a live pitch on the big CCW stage. On Tuesday, February 25, 2025, they will then present their project in a 5-minute pitch on stage or via livestream. The pitches can be held in German or English. The audience will then vote live and the result of this live vote will be added to the points awarded by the jury in advance. The winners 2025 are then determined from this total number of points.
Project submission
- Each company can only submit one project
- The application must be submitted by the responsible internal project manager
The projects
The subject of the application should be a project or a measure and not a product or software. For example, the project can be an internal project or one that sustainably improves the interface to the customer.
Projects can be entered for the following thematic focuses, for example.
- Innovation focus on employees: realization of an extraordinary personnel development concept or the successful implementation of New Work concepts
- Innovation focus organization: Comprehensive restructuring measures or a successful change management process
- Innovation focus customer: Innovative customer service campaign or measures to increase quality, accessibility and customer satisfaction
- Innovation focus on digitalization: A digital transformation project
- Innovation focus AI: The successful introduction of an AI solution or the further development of an AI solution
Seven jurors will then select the nominees from all project submissions in two application rounds.
The prize
The winners can look forward to an exclusive trip with intensive professional exchange and an exclusive management seminar. Together with their teams, the winners also receive a voucher for a team event. With the “European Customer Champion” seal, winning companies demonstrate their passion for good and innovative customer dialog!
Winners 2024 & impressions
Six nominees from numerous innovative projects from Europe made it into a five-minute pitch on stage at the CCW Congress or via livestream. And the winners are…